TMC OPERATING PICTURE

Thane City Command Centre

Building a citywide view of demand, delivery and emerging service risk.

— grievances in scope Last 30 days · All wards Secure role scope

01GEOGRAPHIC INTELLIGENCE

Where is service pressure concentrating?

Select a ward to recalculate the entire command view. Scroll to zoom; drag to pan.

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Composite risk

LowerHigher

Total demand—In selected period

Active workload—Open and in progress

Beyond SLA—Needs intervention

Unassigned—Without named ownership

Resolution rate—Resolved or closed

Avg. resolution—Time-stamped closures

02ROLE READOUTAssessing risk

Building the operating picture…

Grievance demand, response capacity and geographic pressure are being assessed together.

Expected demand · next 7 days—Forecast range calculating

Direction—Weighted daily trend

Model confidence—

Service reliability—Operational proxy

Hotspot concentration—Top-three ward share

Operational exposure—Composite risk

Priority actions3 actions

Decision-use noteDirectional indicators use operational records, not citizen sentiment. Forecast and risk signals recalculate with scope and show uncertainty explicitly.

PERFORMANCE DIAGNOSTIC

What is driving the operating picture?

Move from signal to cause: intake momentum, disposition, departmental load and exposure.

INTAKE MOMENTUM

Daily grievance trend

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CASE DISPOSITION

Status portfolio

72h SLA

—Total

DELIVERY LOAD

Leading department queues

PREDICTIVE OPERATIONS

Where should leadership intervene first?

Exposure is a transparent composite of backlog, SLA breach, ownership gaps, priority and recent demand momentum.

Priority	Department	Active	Beyond SLA	Unassigned	New 7d	Exposure	Leadership posture
Calculating department exposure…

OPERATIONAL CASE REGISTER

Cases behind the signal

Prioritised evidence view. Select any row for full history, ownership and attachments.

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							Assigned to
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